Catering Policies v.05.24.23

Availability of Catering Services

Catered services are available between 6:30 AM and 6:30 PM every day of the year. Notice of at least three business days in advance of date of service is required. Catering carts delivered after 6:00 PM will be picked up the following day. The ordering cutoff time is 4:00 PM. Any orders placed after this time get the same date options as they would if they were placed the next day instead. 

Late Order Policy:

Ordering

You may order online by going to our website. All orders must be received at least three business days in advance of the catering date. We may be unable to process orders received less than three days in advance. A 25% rush service fee will be added to all late orders. Custom orders placed from our Plaza Café menu need to be submitted ten days in advance of the service date.

Due to office hours ending at 4pm, orders that are placed after 4pm will be considered as placed the next business day and may incur our 25% rush order fee.

Delivery

All items ordered come with the appropriate accompaniments (cups, condiments, plates, utensils, etc.). The Plaza Café caters only to the Medical Center and parts of the Health Sciences Building (excluding the H, I, J or K wings). We no longer delivery to the South Campus Center. Delivery is free of charge for orders of $75.00 or more. Delivery to the Plaza Café conference rooms is always free. For orders under $75.00 the fee for delivery to areas other than the Plaza Café conference rooms is $20.00. The Plaza Café is not responsible for orders left unattended. If you wish, you may pick up your order in SW-110 to avoid the delivery fee. Carts are not provided with your order, and you are responsible for returning any non-disposable items.

Cart Return

The caterer will return two hours after delivering your order to pick up the cart and non-disposable items. If you move the cart, please notify 206-598-5322 prior to that time. Failure to alert staff of the new location of the cart prior to the attempt to pick it up will result in a $35.00 charge. If you need the cart longer than two hours, please make a note in the comment section of your order.

Breakage or Shortage

Breakage, shortage, or repair of items will be charged to you, at cost.

 
Place Settings
Plated Lunches and dinners served in the Plaza Café conference rooms will be set up on China with linens free of charge. Deli trays, coffee service and buffet lunches are set with paper plates and plastic ware. The cost for China place settings for these items is $3.00 per person. The Plaza Café does not provide China in rooms other than our conference rooms. When you submit a conference room reservation, please let us know you will be ordering a China catered service so we can schedule the room time appropriately.

Alcoholic Beverages

Alcoholic beverages are not available through the Plaza Café. Our customers may provide alcohol to be served at the event; however, it is the customer’s responsibility to obtain the necessary banquet permit and required signatures. Go online to https://depts.washington.edu/sprogram/alcohol-service/alcohol-service-form/ to obtain permit. Alcohol is not permitted in the Health Sciences Lobby at any time.

Receipt

Your receipt will be attached to your order when it is delivered. If you need a copy of your receipt, please message plazacaf@uw.edu. You will receive confirmation of your order when you submit the order online.

Payment

Payment by budget number will occur automatically by departmental budget transfer. Please refer to receipt (attached to your order on the day of service) for the amount charged. Budgets must be approved in advance for food purchases, call (206) 598-4151. Payment by credit card should be made in our office (SW-110) on or before the date of service. State sales tax is applied to these purchases. Budget purchases are sales tax exempt.

Cancellation or Changes

Cancellation of orders must be made at least three business days in advance of delivery to avoid a charge of the total bill. Changes to orders should be made at least three business days in advance to ensure all changes can be processed.